SHIPPING & RETURNS

SHIPPING POLICY

Domestic (United States) Shipping:

We proudly offer shipping within the United States using USPS services.

Order Fulfillment Schedule:
Orders are fulfilled on Tuesdays and Thursdays only. Orders placed before a fulfillment day will be processed on the next scheduled fulfillment date. For example, if you place an order on Monday, it will be fulfilled on Tuesday. If you place an order on Friday, it will be fulfilled the following Tuesday.

Processing Time:
Please allow 1–3 business days for your order to be processed before fulfillment. Once fulfilled, orders are shipped via standard USPS delivery.

Shipping Time:
Standard shipping typically takes 7–10 business days from the date your order is shipped, depending on your location. We also offer expedited shipping options at checkout for those who need their orders sooner.

Please note that shipping times may vary during holidays or promotional periods.

We appreciate your patience and thank you for supporting our business!

International Shipping:

For our international customers, we provide worldwide shipping through USPS international services. International shipping times may vary based on the destination country and customs processing. Please allow 7-21 business days for international deliveries. Please be aware that international customers are responsible for any applicable customs fees, taxes, or duties imposed by their respective countries' customs policies.

Shipping Policy for Made-to-Order Items (Gem Bracelets):

Thank you for choosing our made-to-order Gem Bracelets. As each piece is meticulously handcrafted to perfection, please note that these items require dedicated time and attention. We invest 1-2 weeks to complete the creation of your customized gem bracelet before it is ready to be shipped.

Notification and Shipping Process: Once your gem bracelet is meticulously crafted and ready for dispatch, we will send you an email notification. This email will contain all the necessary shipping details, including the tracking information, so you can eagerly anticipate the arrival of your unique piece.

Delivery Times: Following the completion email, the standard shipping times will apply. Domestic orders within the United States typically arrive within 7-10 business days. International orders may vary based on the destination country and customs processing, with delivery times ranging from 7-21 business days.

Additional Information: Please be aware that during busy periods or special promotions, processing times might be slightly extended. We appreciate your patience and understanding as we craft your gem bracelet with the utmost care and attention to detail.

Should you have any questions or require further assistance, feel free to reach out to our customer service team at rebelharpllc@gmail.com. Thank you for your trust in our craftsmanship. We are excited to deliver a personalized and meaningful gem bracelet tailored just for you!

RETURN & EXCHANGE POLICY

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a hassle-free return and exchange policy. Please contact our customer service within 14 days of receiving your order to initiate a return or exchange. Items must be returned in their original condition and packaging.

Domestic (United States) Returns:

We provide prepaid return labels for domestic returns. Once your return is received and inspected, we will process your refund or exchange.

International Returns:

For international returns, customers are responsible for return shipping costs. Once we receive your return, we will process your refund for the product cost. Please note that any customs fees, taxes, or duties paid are non-refundable by our store.

Please contact our customer service team at rebelharpllc@gmail.com to initiate a return or exchange. We strive to process all returns and exchanges within 7-10 business days of receiving the returned items.

Return Policy for Spiritual Shop Items (Domestic and International):

Thank you for choosing our spiritual shop items, handcrafted with care and intention. To uphold the safety and spiritual hygiene of all our clients, please note that all items purchased from our spiritual shop are considered final sale. These items, made with natural ingredients and charged with energy, cannot be returned or resold after being used, applied, or burned.

Why Final Sale? Our spiritual products are thoughtfully created with natural components and imbued with sacred energy, making them deeply personal and unique to each individual. To respect the integrity and purity of these items, we maintain a strict final sale policy. This ensures that every customer receives products that have not been previously handled or used by others, preserving their spiritual essence and energy.

Quality Assurance: We take pride in the quality of our spiritual products and guarantee that they are carefully crafted and inspected before being shipped. In the rare event that your item arrives damaged or defective, please contact us within 14 days of receiving your order, and we will happily assist you with a replacement or refund.

Contact Us: If you have any questions or concerns about your spiritual shop purchase, please do not hesitate to contact our customer service team at rebelharpllc@gmail.com.

We are here to assist you and ensure your spiritual journey is met with the utmost care and satisfaction.

Thank you for understanding our policy. We appreciate your trust in our products and are honored to support you on your spiritual path.